Effective Date: 02.12.24
At Riva Digital Studio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, services, and products. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect and process the following types of information:
1.1 Information You Provide
- Please provide your name, email address, phone number, and other contact details when you fill out forms or communicate with us.
- Payment details when you purchase our services or products.
- Information related to your project, such as preferences, branding guidelines, and other content you provide.
1.2 Automatically Collected Information
- IP address, browser type, operating system, and usage data collected through cookies or similar tracking technologies.
- Details about your interaction with our website include pages visited, time spent, and links clicked.
1.3 Third-Party Sources
- We may use information we receive from third-party services, such as social media platforms or payment processors, to facilitate our services.
2. Comments
When visitors leave comments on our site, we collect the data shown in the comments form and the visitor’s IP address and browser user agent string to help with spam detection.
2.1 Gravatar Service
If you use a Gravatar, an anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service’s privacy policy is available here. Once your comment is approved, your profile picture (if available) is visible to the public in the context of your comment.
3. Media
If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS) included. Visitors can download and extract any location data from images on the site.
4. Embedded Content from Other Websites
Articles or pages on this site may include embedded content, such as videos, images, or articles. Embedded content from other websites behaves as if the visitor has visited that website directly.
4.1 External Privacy Practices
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged in to that website. We encourage you to review the privacy policies of those websites.
4.2 Image Use & Licensing
Some templates offered by Riva Digital Studio may include stock images sourced from third-party providers such as Haute Stock. These images are licensed for use within the design and layout of the template only and are included in a flattened, non-editable format.
Clients purchasing templates may use the included images as they appear within the design, but may not extract, resell, repurpose, or distribute the images separately, nor use them in other projects or platforms (including but not limited to Canva, social media graphics, or print materials).
If you wish to customise your template with your own images, placeholders can be used instead. Clients are responsible for securing the appropriate licenses for any additional images they choose to use.
5. How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage our services, including website design, content creation, and related tasks.
- To communicate with you regarding your projects, queries, or support requests.
- To send marketing communications, updates, and offers (with your consent).
- To analyse website performance and improve our services.
- To comply with legal obligations and protect against fraudulent or unauthorised activities.
6. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following scenarios:
- Service Providers: With trusted third parties that assist us in operating our business, such as hosting services, payment processors, or technical support.
- Legal Requirements: If required by law, comply with legal processes, or protect our rights or the safety of others.
- Business Transfers: Your information may be transferred as part of a merger, sale, or asset transfer.
7. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal, regulatory, or reporting requirements. Comments and associated metadata may be retained indefinitely to automatically recognise and approve any follow-up comments.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These technologies help us understand how visitors use our site and enable us to provide a tailored experience. You can manage your cookie preferences through your browser settings.
9. Your Rights
You have the following rights regarding your personal data:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data where applicable.
- Objection: Object to the processing of your data for particular purposes, such as direct marketing.
- Data Portability: Request a copy of your data in a structured, commonly used format.
To exercise your rights, please get in touch with us at hello@riviadigitalstudio.com.
10. Security
We take appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no online data transmission or storage system can be guaranteed 100% secure.
11. Third-Party Links
Our website may contain links to external websites or services. We are not responsible for the privacy practices of these third-party sites. We recommend reviewing their privacy policies before sharing your information.
12. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please get in touch with us at:
Riva Digital Studio
7 Brookfield Road, Aldridge, WS9 8JJ
Email: hello@rivadigitalstudio.com
Phone: 07494 742993
Using our website and services, you acknowledge that you have read and understood this Privacy Policy.